Parrish Medical Center respects your rights as a patient, recognizing that
each patient is an individual with unique healthcare needs. Because of
the importance of respecting each patient's personal dignity, the hospital
strives to provide considerate, respectful care focused upon each patient's
individual needs.
As a patient at Parrish Medical Center, you have options for your care
and treatment. Your doctors and other healthcare professionals will offer
information and advice concerning appropriate, comprehensive medical care.
At the same time, we realize that any stresses of worry, concern and discomfort
may make understanding information and coming to decisions more difficult.
As your caregivers, we will do our best to ensure a process that will
enable you to make the decisions best for you.
Among the hospital's resources for assurance of considerate, respectful
care is Parrish Medical Center's Ethics Committee, comprised of representatives
from many professions and the community. The Ethics Committee aims to
be a source of education, policy review and consultation for the hospital,
physicians, patients and community on issues of medical ethics and dilemmas.
You can contact the committee by speaking to your doctor or nurse, or
the customer relations coordinator.
A patient (or his/her representative) has the right to be treated with
courtesy and respect, with appreciation of his/her individual dignity,
and with protection of his/her need for privacy. Patients also have a
responsibility to provide their healthcare provider, to the best of his/her
knowledge, accurate and complete information about present complaints,
past illnesses, hospitalizations, medications, and other matters relating
to his/her health. Please see the Parrish Medical Center Patient's Rights
and Responsibilities for complete details.
It is our goal to make you as comfortable as possible during your stay
with us at Parrish Medical Center. If there is anything further we can
do to assist you, please don’t hesitate to ask. For concerns and/or
complaints against Parrish Medical Center or its affiliates, please call:
321-268-6685.
PMC Patient Experience Team at 321-268-6685 951 N. Washington Avenue, Titusville, FL 32796
Consumer Assistance Unit at 1-888-419-3456 (Press 1), or write to: Agency
for Health Care Administration, Consumer Assistance Unit 2727 Mahan Drive,
Bldg. 1, Tallahassee, FL 32308
If you have a complaint against a healthcare professional and want to receive
a complaint form, call: Consumer Services Unit, 1-888-419-3456 (Press
2), or write to: Agency for Health Care Administration, Consumer Assistance
Unit 2727 Mahan Drive, Bldg. 1, Tallahassee, FL 32308.
The Joint Commission addresses all complaints that relate to quality of
care issues within the scope of their standards. These include issues
such as patient rights, care of patients, safety, infection control, medication
use and security. The Joint Commission does not address individual billing
issues and payment disputes. They do not have jurisdiction in labor relation’s
issues or the individual clinical management of a patient. If you have
a quality-of-care concern that you do not feel has been satisfactorily
addressed by first going through regular hospital channels, you may file
a complaint with the Joint Commission at this toll free U.S. telephone
number, 8:30 a.m. to 5 p.m., Central Time, weekdays: 800-994-6610.
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