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Voice of Our Patients

  • Author: Patient Stories
  • Date Submitted: Dec 26, 2017
  • Category: Care Partner Stories

Listening to the voices of our patients and community is key to our commitment for continuous improvement and key to our ability to fulfill our mission—Healing experiences for everyone all the time®. We listen in many ways. One way is through our Care and Share comment cards and another is through monitoring social media conversations. Here are some recent comments from grateful patients about their Parrish Healthcare experiences:

From Social Media:

Lisa K. posted, “My one-year-old ingested a prescription pill this morning, which sent us racing to the Parrish ER. I just want to say…thank you so much for taking such great care of both my daughter AND me. We hadn’t gotten a chance to eat before this all happened, and a nurse, Stella, brought us crackers, drinks and then ordered food to be brought for us both while we waited, as we had to stay for observation. The whole staff was very kind, gentle, and attentive to concerns and needs. I’m just so thankful, thank you all!”

Kimberlee L. shared a memory from two years ago when her little girl lost her cherished stuffed bear named Baby while visiting Parrish: “Here’s a throwback for ya. Still so thankful for the staff at Parrish who searched high and low for this bear, the nurse who bought her a new one and the people who found the original at last! The little old bear is still with her every night and her shot/blood draw buddy, and the newer, bigger bear is its best friend, cared for by big sister. They love their matching bears and the incredible story of love that goes with them.”

From Care & Share Cards:

“When pre-registering, Juliana in Central Scheduling is very professional yet very helpful to us older folks. Great representative of Parrish for sure.”

“Excellent experience today for a mammogram and bone scan. Wait was minutes and the tech, Pam Woods, was professional and friendly.”

“(Emergency physician) Dr. Williams, thank you for playing a big role in saving my life and just having a great attitude all the time. I’ll never forget you.”