National Committee for Quality Assurance (NCQA) has awarded Parrish Medical
Group family practice physicians with a Level 3 certification (the highest
level awarded) as a Patient-Centered Medical Home (PCMH). Included are
the physicians of the former Titusville Family Practice: Patricia Alexander,
MD; Jade Raguindin, MD; J. Merrell Pagan, MD; Dawn Hillebrandt, ARNP;
Rachel Loeffler, ARNP; and Victor Boodhoo, MD. Measuring and encouraging
improvement in patient care is an important endeavor for NCQA. This certification
was an initiative of the Florida Health Network.
A PCMH is not a place or a destination. It is a primary care organizational
model and refers to the way in which care is organized for the patient.
The goal is to transform and redesign healthcare using five joint principles,
which are based on six evaluation standards.
These five principles are:
1. Comprehensive care: Providing a full spectrum of services for both
physical and mental health.
2. Patient-centered care: A partnership between the doctor, the patient
and the family.
3. Coordinated and integrated care: How the care is coordinated between
providers and care settings, such as specialty care, home health, acute
care and community resources.
4. Accessible services or enhanced access: Shorter waiting times to speak
to a physician or a practice, including extended hours, and telephone
or electronic communication (email).
5. System-based approach to quality: Uses guidelines and tools to measure
performance and identify gaps in care.
These are the first Parrish Medical Group physicians to undergo this certification
process. For more information call 321-268-6PMG (6764).